Do we ship internationally?
At this time, we primarily ship within the United States.
If you’re located outside the US and would like to place an order, please contact us first.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use that tracking number to monitor your delivery status anytime.
If you don’t see your tracking email, please check your spam folder or contact us.
What payment methods do you accept?
We accept:
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All major credit and debit cards
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PayPal
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Apple Pay
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Google Pay
All transactions are securely processed.
What is your refund policy?
We offer a 30-day return policy from the date your order is delivered.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days and we will make it right.
To start a return, email us at:
support@lunovadecor.com
Is our products safe to use?
Yes. Our products are designed with safety and quality in mind. If you have specific concerns, feel free to contact our support team before purchasing.
What if my item arrives damaged?
We take great care in packaging every order, but if your item arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged product and packaging.
Once we review the issue, we’ll happily send a replacement or offer a refund depending on the situation.
Your satisfaction is very important to us, and we’ll work quickly to make it right